FAQ

Want to Alter Your Chain?

Please specify under the "notes" section in your cart if you would prefer either a 16 / 18 inch snake or rope chain. We are able to accommodate most requests.

 

*Please make sure to order the correct size chain, as we do not offer exchanges or swap items! 

 

Our Items

Our items are pre-loved, reworked, & inspired. We source and/or redesign luxury pieces. Therefore, they may be subjected to very minor imperfections such as light scratches or scuff marks. We hope everyone can find something they love at an affordable rates. 

 

How Do I Care For My Jewelry? 

- Remove jewelry while exercising, showering, bathing or swimming

- Avoid spraying perfume, lotions or hairspray on jewelry. 

- Avoid extreme temperatures and humidity

 

Shipping & Processing

Most orders take 2-3 business days to process Monday - Friday. Please note shipping times, standard and expedited, are excluded from our standard 3-4 day processing times. Every item is handmade, and some items take longer to process. We offer free standard shipping for US orders over $150.

* Please note there may be up to a two week delay in processing times in the month of November during our holiday season

 

If you require your item for a certain date, please checkout with priority shipping & email goldvintagechains@gmail.com with your order # & date needed as soon as the order is placed so we can try our best to accommodate! 

 

*Please note due to a recent surge in orders, processing times may be delayed up to two weeks for the remainder of the month

We are not responsible for shipping delays or lost packages. For international orders, please be aware that extended delays are likely due to the COVID-19 pandemic.